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Return Policy

Product Returns for United States Customers

New and Unused Product Return Policy

Returned merchandise must have a pre-authorized Return Material Authorization number (RMA) from Buffalo Filter and merchandise must be marked with this number prior to returning. Transportation costs must be prepaid by the shipper and all risks associated with loss and damage of goods are the responsibility of the shipper. Unauthorized returns will be refused. Please be sure to include a copy of the return instructions form, the packing papers, and/or invoice with the return. A restocking fee may apply to returned merchandise. Please note that sterile products may not be returned, unless shipped to you in error. 

Return Material Authorization (RMA) instruction form.

Inoperative or Malfunctioning Product Return Policy 

If you are experiencing technical difficulty with a product, please contact our Technical Support Department. If the product is determined to be inoperative or malfunctioning, please obtain a Return Material Authorization (RMA) number from Buffalo Filter and then complete the Return Material Authorization (RMA) Instruction form. Merchandise must be marked with this number prior to returning. Unauthorized returns will be refused. Please be sure to include a copy of the return instructions form, the packing papers, and/or invoice with the return. 

Return Material Authorization (RMA) instruction form.

Product Returns for International Customers (Outside of the United States)

Inoperative or Malfunctioning Product Return Policy

If you are experiencing technical difficulty with a product, please contact our Technical Support Department via our email address. Provide your contact information, the product name, and if possible the serial number which can be found on the back label of the smoke evacuator, along with a brief description of the problem. Our goal is to respond within 24 hrs.

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