For questions about product application including Directions For Use (DFU) and Operating Manuals as well as ordering information, please visit our Products page and select the appropriate product that you are inquiring about.
If you have questions regarding our products or require other non-technical assistance, please contact our Customer Service Department, Monday-Friday 8:00am-4:30pm EST.
To review and/or download a copy of our Regulatory Symbol Glossary, please click here: Regulatory Symbol Glossary.
Potential causes for the smoke evacuator lights to be illuminated with no suction power include the following:
|Filter is not seated securely||Press filter into the nozzle|
|Filter is clogged||Replace the filter|
|Vacuum tubing is clogged||Replace the tubing|
|Motor/blower is obstructed||Contact Technical Support|
If these corrective actions do not solve the problem, please call our Technical Support Department.
The service light generally comes on when a unit has reached 500 hours of use which is approximately 75% of the motor's life. The light can be reset by pressing the up suction button and pressing the down suction button at the same time for approximately 10 seconds. If you have an older machine, you will need to press the up suction button and the filter re-set button at the same time for approximately 10 seconds. Illumination of this light is an indication the motor will require replacement in the future based on further usage. Pleae contact Technical Support to arrange service in the near future.
If the machine is making unusual noises or if there is decreased suction, please contact Technical Support for additional assistance.
Buffalo Filter currently provides warranties for our smoke plume evacuators.
VisiClear® and the PlumeSafe® Turbo have three year warranties. All other Buffalo Filter's smoke plume evacuators have a one year warranty.
For customers residing in the United States, Buffalo Filter will provide a Loaner Unit for up to three months upon request. Customers outside of the United States need to contact our Technical Support Department to discuss options available in your area.
For customers residing in the United States, Buffalo Filter can provide a Loaner Unit for up to three months for a nominal charge. Customers outside of the United States need to contact our Technical Support Department to discuss options available in your area.
Our service and repair center is located at 5900 Genesee Street, Lancaster, NY 14086 USA.
All requests for estimates are assessed a $100.00 fee. If the customer approves the repair estimate, the fee will be applied to the cost of the repair.
Warranty registration may be completed online under Product Warranty Registration.
To return merchandise that was shipped to you incorrectly, product that was ordered in error, or unused products or equipment used as part of an evaluation, please contact our Customer Service Department. Please note that there may be a restocking fee for returns. Products can only be returned within 1 year of purchase when credit is requested. A restocking fee may apply to returned merchandise. Please note that sterile products may not be returned, unless shipped to you in error. A Return Merchandise Authorization (RMA) number must be issued prior to any return.
If you are experiencing technical difficulty with a product, please contact our technical support department. If the product is determined to be inoperative or malfunctioning, please obtain a Return Material Authorization (RMA) number from Buffalo Filter and then complete the Return Material Authorization (RMA) Instruction form. Merchandise must be marked with this number prior to returning. Unauthorized returns will be refused. A restocking fee may apply to returned merchandise. Please be sure to include a copy of the return instructions form, the packing papers, and/or invoice with the return. Return Material Authorization (RMA) instruction form.
If you are experiencing technical difficulty with a product, please contact our Technical Support Department at our email address. Provide your contact information, the product name, and if possible the serial number which can be found on the back label of the smoke evacuator, along with a brief description of the problem. Our goal is to respond within 24 hrs.